Information collected through the WhatsApp enquiry
When a visitor submits the website form, India Salt records the name, phone number, optional email, requirement, quantity, optional message, language, source page, submission time, destination WhatsApp number and an enquiry reference. The same requirement is placed into a WhatsApp message that the visitor chooses to continue sending.
The enquiry record is stored in Google Firebase/Firestore for sales follow-up and recordkeeping. The public website can create a validated record but cannot publicly read, change or delete those records.
Information used for online deposits
The order service records the selected product, pack, quantity, price, goods value, deposit, order reference and payment status. Razorpay processes payment credentials. After a verified payment, the order record may receive the phone number and email returned by Razorpay so the team can contact the buyer and reconcile the deposit.
India Salt does not store the buyer's card number, UPI PIN or other payment credential. Razorpay and WhatsApp apply their own privacy and security practices when their services are opened.
Use, retention and requests
Submitted information is used to respond to the requirement, prevent abuse, reconcile payments, maintain the commercial record and meet applicable accounting, legal or security needs. Records should be kept only as long as those purposes reasonably require; the applicable legal entity and transaction can affect the exact period.
To request access, correction or deletion of a website enquiry, contact WhatsApp sales at +91 93144 8585 and quote the India Salt enquiry or order reference. Identity and transaction details may need to be verified before a record is disclosed or changed. The applicable invoicing entity is confirmed for each order.
Buyer questions
Frequently asked questions
Does India Salt store my card or UPI credentials?
No. Razorpay processes the payment credentials; India Salt stores the order and payment references needed to verify the deposit.
What happens when I submit the WhatsApp form?
An enquiry record and reference number are created, then WhatsApp opens with the requirement for you to continue the handoff.
How can I request a correction?
Contact WhatsApp sales at +91 93144 8585 with the relevant enquiry or order reference. Verification may be required.